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 Homeowners Agreement

This Agreement regulates the use of the IncBuilder platform by clients (“Homeowners”) seeking professional services.

By accessing or using the IncBuilder platform, you confirm that you have read, understood and agreed to be bound by this Agreement - the IncBuilder Terms & Conditions and the Privacy Policy.

If you do not agree, you must not use the platform.

 

1. Role of IncBuilder

IncBuilder is a digital platform that facilitates connections between clients and independent professionals (“Tradespeople”).

IncBuilder:

  • does not perform work

  • does not provide technical services

  • does not sell services on behalf of professionals

  • does not participate in service contracts

IncBuilder’s role is limited to organising access, visibility, reputation and communication between users.

 

2. Nature of the Relationship

All tradespeople registered on the platform are independent professionals or companies.

Nothing in this Agreement creates:

  • employment

  • partnership

  • representation

  • agency

between IncBuilder and any tradesperson.

Any service agreement is made exclusively between the homeowner and the tradesperson.

 

3. Platform Use

The platform use is free of charge for homeowners.

The homeowner agrees to:

  • provide accurate information

  • use the platform only for lawful purposes

  • not misuse third-party data

  • not attempt to bypass or manipulate the platform systems

IncBuilder may restrict access in the event of misuse or breach of this Agreement.

 

4. Requests and Matching Process

When a homeowner submits a request:

  • IncBuilder validates the information

  • directs the request to compatible tradespeople

Each tradesperson has up to 24 hours to accept or decline the request.

If declined or unanswered:

  • the request will be directed to another compatible tradesperson

IncBuilder does not guarantee that any request will result in a successful engagement.

 

When a homeowner submits a request:

  • IncBuilder validates the information and directs it to compatible tradespeople.

Each tradesperson has up to 24 hours to accept or decline the request.

If declined or unanswered:

  • the request will be directed to another compatible tradesperson.

 

5. Freedom of Choice

The homeowner is free to:

  • accept or reject any tradesperson

  • negotiate directly

  • decide whether or not to proceed

IncBuilder does not impose any obligation to enter into a contract.

 

6. Pricing, Payments and Execution

Prices, deadlines and payment methods are agreed exclusively between the homeowner and the tradesperson.

IncBuilder:

  • does not collect service payments

  • does not intermediate financial transactions

  • is not responsible for service execution

 

7. Reviews and Feedback

Homeowners may submit reviews based on real experiences.

The homeowner agrees:

  • not to post false, abusive or misleading content

  • not to manipulate reputation systems

IncBuilder may remove content that violates platform policy.

 

8. No Guarantees

IncBuilder does not guarantee:

  • service quality

  • completion

  • timelines

  • pricing

  • outcomes

All services are provided at the sole risk of the contracting parties.

 

9. Limitation of Liability

To the maximum extent permitted by law, IncBuilder shall not be liable for:

  • losses arising from service execution

  • disputes between users

  • indirect or consequential damages

  • loss of profits or opportunities

Nothing in this Agreement limits liability that cannot legally be excluded under UK law.

 

10. Data Protection

Personal data is processed in accordance with the IncBuilder Privacy Policy and applicable UK data protection laws.

The homeowner agrees not to misuse any personal data obtained through the platform.

 

11. Suspension and Termination

IncBuilder may suspend or terminate access in case of:

  • breach of this Agreement

  • misuse of the platform

  • illegal activities

  • or reputational risk

The homeowner may stop using the platform at any time.

 

12. Amendments

IncBuilder may amend this Agreement with prior notice.

Continued use of the platform implies acceptance of the updated terms.

 

13. Governing Law and Jurisdiction

This Agreement is regulated by the laws of England and Wales.

Any disputes shall be subject to the courts of London, United Kingdom.

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