IncBuilder
Privacy Policy
This Privacy Policy describes how IncBuilder collects, uses, stores and protects personal data of users of the platform, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
By using the IncBuilder platform, you agree to the practices described in this Policy.
1. Who we are
IncBuilder is operated by IncBuilder Ltd, a company registered in England and Wales under number 16922106, with registered office at:
20 River Bank, London, N21 2AA, United Kingdom Email: contact@incbuilder.uk
IncBuilder is registered with the Information Commissioner’s Office (ICO) under number C186482, acting as a data controller.
2. What data we collect
We may collect the following personal data, depending on user type and platform usage:
For all users:
• Full name
• Email address
• Telephone number
• Address
• Contact information
For Tradespeople:
• Professional information
• Area of activity
• Service region
• Business details
• Payment data (when applicable)
For Homeowners:
• Service request information
• Service address
• Contact preferences
We may also collect technical data such as:
• IP address
• Browser type
• Device information
• Website usage data
3. How we use your data
We use your personal data to:
• operate and maintain the IncBuilder platform
• connect clients and professionals
• facilitate communication between users
• improve our services
• comply with legal obligations
• prevent fraud and misuse
• send operational communications
We do not sell personal data to third parties.
4. Legal basis for processing
We process personal data based on:
• performance of a contract
• user consent
• compliance with legal obligations
• legitimate interests, where applicable
5. Data sharing
Your data may be shared only:
• between clients and professionals, when necessary for service execution
• with service providers essential to platform operations (such as hosting, email and payment services)
• with authorities, when required by law
We do not share personal data with commercial partners for marketing purposes.
6. Data storage and security
We adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
Personal data is stored only for as long as necessary to fulfil the purposes described in this Policy or as required by law.
7. Your rights
You have the right to:
• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict or object to processing
• request data portability
• withdraw consent, where applicable
Requests may be submitted to: contact@incbuilder.uk
IncBuilder commits to responding within 7 business days, subject to legal obligations.
8. Data deletion
You may request deletion of your personal data at any time.
Deletion will be carried out within 7 business days, unless retention is required by law or regulation.
9. Cookies
We use cookies to improve user experience and analyse platform usage.
The use of cookies is detailed in our separate Cookies Policy.
10. Communication
You may opt out of marketing communication, but will continue to receive essential operational communication related to the functioning of the platform.
11. Changes to this policy
IncBuilder may update this Privacy Policy periodically.
Any changes will be published on the platform and will take effect immediately upon publication.
12. Contact
If you have any questions about this Privacy Policy or about the processing of your personal data, please contact us:
contact@incbuilder.uk Monday to Friday, 9am – 6pm (UK time)​